Interchange Research Ltd is committed to safeguarding all personal information obtained during the course of our interactions with you in accordance with data protection law of the United Kingdom.

Our interactions  with you are mostly via email, virtual meetings, or in-person meetings. In addition, we conduct quantitative and qualitative research in accordance with ethical and GDPR requirements.  All participants in our research receive an information sheet clearly describing what the research is for, which data are obtained, how we will store and safeguard data, and how long we will retain data. Typically, only anonymised data are retained. Research participants are free to consent, withhold or withdraw consent.

Data that we collect in the course of any interactions and in the course of research are stored in secure, password protected, encrypted services. When our research is commissioned by a third party, we are typically joint controllers of the data with that third party. This is clearly stated on information sheets, as are the privacy policies of the third party. When we collaborate with third parties, we ensure that their privacy policies are compliant with UK data protection law. When using UK based or international third party services for data analysis, we ensure that only anonymised data are transferred.

When visiting our website, limited technical information relating to your device are collected automatically, such as Internet Protocol (IP) address, browser type, and page interaction. We also use analytics cookies to analyse how people use our websites.

Your Rights

Under Data Protection Legislation, you have the following rights, which we will always work to uphold when we process your personal data:

The right to be informed about our collection and use of your personal data. 

The right to access the personal data we hold about you. Please contact us using the contact details provided below.

The right to have your personal data rectified if any of your personal data held by us are inaccurate or incomplete. Please contact us using the contact details provided below

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold, in certain circumstances. Please contact us using the contact details provided below to find out more.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to object to us using your personal data for a particular purpose or purposes.

The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

The right to data portability. 

Rights relating to automated decision-making and profiling. 

If, at any time, you want to verify, update, or amend your personal data please email: a.carusi@inter-changeresearch.com.  Use the same email address for any query about data protection.

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.